Frequently Asked Questions
Table of Contents
You can expect the installation crew to begin between 8:00am-10:00am
After installation, the inspections will need to be completed and your electric company will then install the netmeter before turning on the solar system.
YES, someone at least 18yrs old will need to be present to give the inspector access to the equipment installed. (i.e. garage, attic, locked fence, etc..)
Depending on your power company, the netmeter is typically installed within in 2-3 weeks, but they do have up to 30 days from when they receive the netmeter application.
Since you are required to be on the grid, you will always be responsible for the fees associated with your power company. Your actual electric portion of the bill is dependent on the offset amount you agreed on when creating the size of your system. It is based on the consumption of energy in the home that you use vs the amount of energy produced, with the remainder of any “extra production” going back to the power company.
After the inspections have been completed, the power company will change your meter to a solar meter. They have up to 30 days to complete the netmeter installation. Once the power company has approved the interconnection, our solar technicians will commission your solar system within the same week.
You will be able to see the solar production of your system on a daily, weekly or monthly basis.
It can sometimes take up to 2-3 hours for the production to show on the monitoring.
No, it is most likely a lost communication signal and will correct itself and report any information that is not showing as soon as it obtains the signal. Your system will still produce even though it is not communicating with the app at that time.
Once the netmeter is installed and the system is turned on, we can either send an invitation with instructions on how to set up the app, or if needed, we can have a solar technician come to your home and walk you through the process personally.
Production is the amount of solar energy your system produces.
Solar panels absorb the sun’s energy throughout the day and convert it into direct current (DC) electricity. Your home runs on alternating current (AC) electricity, so the DC electricity is passed through an inverter to convert it to usable AC electricity. At that point, you either use the electricity in your house or send it back to the electric grid.